Return & Refund Policy

Thanks for shopping at www.buylivingwalls.com. 

If you are not entirely satisfied with your purchase, we're here to help. 

Returns

• You have 30 calendar days to return an item from the date you received it. 
• To be eligible for a return, your item must be unused and in the same condition that you received it.
•  Your item must be in the original packaging.
•  Your item needs to have the receipt or proof of purchase.
• ALL RETURNS MUST BE APPROVED BY A SHOP LIVING WALL REPRESENTATIVE

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If it is determined that you want to exchange the item due to damage, we will ship you a replacement once we see the original item "moving" using the return label we will provide to you upon approval of the return request.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. Please return item to: Shop Living Walls, 1964 Lakena Street, Hartland, MI 48353.

If you receive a refund, the cost of return shipping will be deducted from your refund unless it is determined that Shop Living Walls will cover the shipping due to damage.

Contact Us

If you have any questions on how to return your item to us, contact us.